Return & Refund Policy

At Priceless Stores, we want you to be satisfied with your purchase. If you’re not happy, follow our simple return and refund guidelines.

1. Eligibility for Returns

To return an item:

  • It must be unused and in its original condition with tags and packaging intact.
  • It must be returned within 30 days of delivery.
  • A proof of purchase (order confirmation email or invoice) is required.

Items that cannot be returned:

  • Custom or personalized orders.
  • Perishable goods (e.g., food, flowers).
  • Hygiene-related products.

2. How to Return

  1. Contact Us: Email pricelessstore000@gmail.com or call +234 806 671 6148 (WhatsApp available). We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
  2. Pack Your Item: Use the original packaging and include all parts and accessories.
  3. Ship Your Item: Send it back via a trackable shipping service. You’re responsible for return shipping costs unless the issue is our fault (e.g., wrong or damaged item).
  4. Refund Process: After inspection, refunds are issued within 5-7 business days to the original payment method.

3. Exchanges

To exchange an item:

  • Follow the return process.
  • Once the original item is received, we’ll ship the new item. Additional shipping fees may apply.

4. Damaged or Defective Items

If your item is damaged or defective:

  • Please notify us within 7 days of delivery via pricelessstore000@gmail.com.
  • Include photos for verification.
  • We’ll replace the item or issue a full refund to you at no cost.

5. Shipping Costs

  • Standard Returns: You pay return shipping unless the issue is our fault.
  • Exchanges: Shipping costs may vary; contact us for details.

6. Non-Refundable Items

The following items cannot be refunded:

  • Sale items marked as “Final Sale.”
  • Custom or personalized orders.
  • Items that have been worn, washed, or altered.
  • Items returned after the 30-day window.

7. Contact Us

For questions or assistance:

Thank you for shopping with Priceless Stores! We aim to make returns easy and hassle-free.