Warranty

At Priceless Stores, we are committed to ensuring your satisfaction with high-quality products. Below is a simplified version of our warranty policy, outlining the terms and conditions for warranties on products purchased from pricelessstores.com.ng.

1. Warranty Overview

Priceless Stores provides a limited warranty on eligible products purchased directly from our website. This warranty covers defects in materials and workmanship under normal use for a specified period, as outlined below. Misuse, abuse, or improper handling is not covered.

2. Types of Warranties

  • Manufacturer’s Warranty: Some products come with a manufacturer’s warranty. Terms and duration are set by the manufacturer. We assist with contacting the manufacturer or authorized service center if needed.
  • Priceless Stores Limited Warranty: For products without a manufacturer’s warranty, we offer our own limited warranty. Duration ranges from 30 days to 1 year, depending on the product type (details in product descriptions).

3. What Is Covered?

  • Defects in materials and workmanship during normal use.
  • Repair or replacement of defective parts (at our discretion).
  • Free shipping for warranty-related returns within Nigeria (subject to verification).

4. What Is Not Covered?

  • Damage caused by accidents, misuse, neglect, improper installation, or unauthorized modifications.
  • Normal wear and tear.
  • Products used outside their intended purpose.
  • Cosmetic damage (e.g., scratches, dents) unless it affects functionality.
  • Products purchased from unauthorized sellers.
  • Loss of data or software corruption.
  • Consumable items (e.g., batteries, light bulbs).

5. How to Make a Warranty Claim file a claim:

  1. Contact Us: Email us at pricelessstore000@gmail.com or call +234 806 671 6148 (WhatsApp). Provide proof of purchase and details about the issue.
  2. Return Authorization: If valid, we’ll provide an RMA number and return instructions.
  3. Ship the Product: Send the item securely to the address provided, marking the package with the RMA number.
  4. Processing: We’ll inspect the product and process repairs, replacements, or refunds promptly.

6. Repair or Replacement Options

If your product qualifies:

  • We may repair it using new/refurbished parts.
  • Replace it with a new/refurbished unit of the same or equivalent value.
  • Issue a refund if neither repair nor replacement is feasible.

7. Warranty Period

Warranty periods vary by product category:

  • Electronics: Up to 1 year
  • Appliances: Up to 6 months
  • Furniture: Up to 3 months
  • Other products: As specified in the product description.

Some products may have shorter warranty periods based on their nature or usage.

8. Extended Warranty Options

For certain products, extended warranty plans are available for an additional fee. These extend the standard warranty period and offer enhanced protection. Contact us for details.

9. Cancellation of Warranty

The warranty may be voided if:

  • The product has been altered, repaired, or modified by unauthorized personnel.
  • The serial number or identification tag is missing or tampered with.
  • There are signs of abuse, negligence, or improper handling.

10. Final Remarks

This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction. For further clarification or assistance, feel free to contact our customer service team.